OCI Console 2.0
A future design vision
The Ask
I was tasked with creating a five-year vision for the console.
Utilise design thinking tools to deliver a provocation to the business in a short timeframe.
Key questions guided our approach:
- What customer pain points can we address?
- What industry trends should we anticipate?
- Dont be constrained by what we have now
What was Delivered
We created two prototypes and presented them to senior leadership. These not only sparked discussion on how AI could be integrated into the console but also influenced a new project, which was reimagined after our design vision work.
Lasting Impact
The project was so well received that the methodology became a model for other forward-looking initiatives that I was later asked to lead.
Discovery
Stakeholder interviews
I engaged over 40 stakeholders from across the company in workshops, bringing together diverse perspectives and ensuring our vision aligned with business priorities.
Workshop output
"Customers want help with best practices and guidance on how to best operate and manage their cloud environments. They want us to automate their workflows and deliver unified experiences rather than silos."Synthesized from 40 interviews with stakeholders
A Team and a plan
Building on the workshop insights, I assembled and led a cross-functional team of four principal designers, one UX researcher, and a product manager. As design lead, I set the direction and established how the team would work together.
From our kickoff and immersion sessions, I created a set of working principles that shaped our culture and collaboration throughout the project.
Next steps
To stimulate discussion and immerse ourselves in the space, I assigned the team some desk research.
- Trends in cloud
- Trends in enterprise software
- Future trends
- Existing OCI user research
Desk research output
User Journeys
By combining workshop insights with desk research and mapping them onto existing user journeys, we uncovered not just gaps but opportunities to reimagine the experience. This process moved us beyond incremental fixes toward more innovative improvements.
Opportunity mapping
Generating Ideas
I led fast sketching sessions to generate a wide range of concepts for reimagining user journeys.
By facilitating discussions with stakeholders, I helped the group converge on two priority areas:
- AI assistance to simplify and accelerate complex workflows
- A new visual model for representing user infrastructure
Sketching ideas
Delivery
AI Assistance
The Oracle Cloud Console contains many complex flows and forms that place a heavy burden on users.
Our concept explored how AI could transform this experience, learning from a user's infrastructure needs (and those of similar users) to auto-fill forms based on key parameters set by the user.
The assistant would then provide clear explanations of what was generated and why, while still giving users full control to edit or regenerate from a different set of parameters.
Beyond easing workflows, this concept showcased how AI could drive a smarter, more human-centered cloud experience.
Prototype
A New Way to Navigate and Visualize Infrastructure
Currently, the console organizes services by type, creating a fragmented experience where users must jump between sections to diagnose issues or make changes.
Our concept reimagined this by aligning with users' mental models. Instead of service silos, infrastructure would be grouped under applications defined by the user. This approach allows troubleshooting and editing in a way that feels more natural, efficient, and goal-driven.
Prototype
Visualiser
Connect
Open to design leadership roles, manager through director level. Based in the UK, open to remote.